WEYA's training standard is designed by Josh, our Occupational Therapist, and reinforced by senior team leaders with years of hands-on disability experience. It is built for complex support needs, not basic compliance.
Four stages, one standard
Every candidate is screened through Josh's OT lens before they are offered a role. The screen looks for judgement, calm under pressure, communication, behaviour literacy, manual handling awareness, and whether the worker can read and follow a participant-specific plan.
Workers complete in-person induction before their first shift. The induction covers manual handling, hoists and slings, personal care, mealtime support, communication strategies, documentation standards, and escalation pathways. This is not an online-only course.
Workers are not dropped onto a roster. Senior team leaders introduce each worker to the participant's routines, risks, equipment, communication style, behaviour signals, and support plan. Sign-off is attached to the participant's actual needs, not a generic competency tick.
Competency is reviewed as the participant's needs change. Josh sets and adjusts the clinical standard; senior team leaders observe shifts, coach in the moment, escalate concerns, and refresh training when the participant's risk profile shifts.
Who owns the standard
Josh is an Occupational Therapist, so the framework starts with clinical reasoning, not compliance paperwork. The training asks: what can go wrong for this participant, what does the worker need to notice, and when should the team escalate?
That lens runs through every stage of the framework — from pre-hire screening through to participant-specific sign-off and ongoing review. Josh sets the clinical standard. He also reviews and recalibrates it when a participant's needs change.
Beyond basic compliance training
Most disability support roles in Australia ask for a Cert 3, an online module stack, and a generic incident-reporting orientation. That is fine for low-risk support. For complex physical and neurological disability, it is not enough.
Basic compliance training
The WEYA framework
For Hospital Discharge Planners and Support Coordinators
Every referral is acknowledged within 12 hours. Josh reviews capacity and clinical fit, then we either book a discovery call or tell you honestly that WEYA is not the right match for this participant. Progress notes are written so they hold up at plan review.
12 hrs
Acknowledgement on every referral
24 hrs
Discovery call typically arranged within
M1 + 2A
NDIS high-intensity and behaviour registrations
Every enquiry and referral acknowledged within 12 hours by an OT or a senior team member — not a salesperson.