Privacy Policy

WEYA (Weya - Whoever You Are Pty Ltd) collects, uses, and protects personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Code of Conduct. This page summarises how we handle your information.

Information we collect

We collect personal information you provide through enquiry forms, referrals, service agreements, and clinical documentation. This may include: name, contact details, participant condition and care needs, NDIS plan details, and any clinical information you choose to share with us at intake.

How we use it

We use your information to respond to enquiries, deliver NDIS supports, document services for plan reviews, and communicate with treating clinicians and Support Coordinators where authorised. We do not sell information to third parties.

Storage and security

Information is stored on secure systems with access restricted to authorised WEYA staff. Clinical documentation is retained in line with NDIS Practice Standards and relevant Australian record-keeping requirements.

Your rights

You can request access to or correction of your personal information at any time. Contact us at admin@weya.info or 0468 417 552.

Complaints

If you have a privacy concern, please contact us first. If unresolved, you can escalate to the Office of the Australian Information Commissioner at oaic.gov.au.

This page is a plain-English summary. The full policy is provided as part of WEYA's NDIS service agreements and intake documentation.