Question 1

Is WEYA taking new referrals?

Accepted Answer

Yes. Every referral is acknowledged within 12 hours. Our OT Josh or a senior team member reviews capacity and clinical fit, then either books a discovery call or tells you honestly that WEYA is not the right match for the participant.

Question 2

What conditions does WEYA support?

Accepted Answer

Adults with complex physical and neurological disability, including ABI, spinal cord injury, stroke, cerebral palsy, MND, early-onset dementia, Parkinson's, MS, Huntington's, and muscular dystrophy. The Speciality Areas page covers each in detail.

Question 3

Where does WEYA work?

Accepted Answer

Brisbane, the Gold Coast, and Northern NSW. The Gold Coast is the home base, Brisbane is the growth focus, and Northern NSW is supported with cross-border continuity from the same team.

Question 4

What does Module 1 and 2A registration mean?

Accepted Answer

Module 1 is the NDIS registration for High Intensity Daily Activities — the higher-risk supports complex participants typically need (hoists, complex transfers, PEG feeding, and similar). Module 2A is Implementing Behaviour Support Plans. WEYA holds both.

Question 5

Who reviews my referral or enquiry?

Accepted Answer

Our OT and Director Josh, or a senior team member. There is no separate sales team. The first conversation is with someone who has actually done the work.

Question 6

How long until WEYA can start?

Accepted Answer

It depends on capacity and the clinical picture, but Josh reviews and responds within 12 hours so you know quickly. For hospital discharges, we can match the discharge planner's timeframe where capacity allows.

Question 7

Is WEYA NDIS-funded?

Accepted Answer

Yes. WEYA is an NDIS Registered Provider and works within participants' NDIS plans. We can support self-managed, plan-managed, and NDIA-managed participants.

Question 8

What if WEYA is not the right fit?

Accepted Answer

We will say so quickly. If WEYA cannot deliver the support a participant needs, the referrer or family hears that within hours, not weeks. We would rather have an honest no than carry a placement we cannot maintain.

Frequently asked questions.

What families and referrers usually ask first.

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